Burton’s Total Pet has closed. All of our remaining stock has been donated to community charities. 

This is difficult for me to write. For the last 26 years, our pet stores have been dedicated to helping people care for their pets. I’ve always stressed to our employees, from the day that we opened in 1993, that the pet always comes first. Here’s the longer letter I wrote to customers about our decision to close the remaining stores.

For now, I’ll just say that I desperately wanted to find a way to adjust our business model to accommodate an increasingly niche market. Unfortunately the more I studied the current marketplace, the more I realized that we were fighting a losing battle. It was just time to move on.

On behalf of all the staff at Burton’s Total Pet, thank you for your support.

Burton’s Blog: Bird Bedding and Problematic Grains

Recently I found myself in a store that had a few cage birds and in order for the store employees to help keep the cages clean they used corncob grit on the cage bottom. This is dangerous for the birds. Most grains have a contaminant mold called Aspergillus, but corn...
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A Full, Fond, But Not-Quite Farewell from Burton

A Full, Fond, But Not-Quite Farewell from Burton We did business in Pittsburgh for 26 years after I came to this city after being the operations manager of the Detroit Zoo. 26 years sounds like a long time, but honestly I wouldn’t have minded a few more with all of...
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Grain-Free Diets and Mass Confusion

On July 12, 2018, the U.S. Food & Drug Administration (FDA) issued an alert regarding a possible connection with Dilated Cardiomyopathy (DCM) in dogs fed grain free diets. This was done as a precautionary measure. The precautionary measure offered no solutions and just caused a scare among dog owners. This is the sort of thing that causes paranoia. Paranoia leads to knee-jerk reactions among pet owners, retailers, various pet food brands that produce and sell these diets, and the Internet community (which wastes no time in jumping to violent conclusions without any real information).

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I am so thankful that we have Burton and his stores. Everyone is so helpful whether I call Burton for recommendations for food for my diabetic cat to an associate helping in the store. The knowledge and care is so valuable to us. Diane D.

on Facebook

Recently I asked Burton for a recommendation regarding an ongoing problem with my Westie and, after literally over a year of research and three veterinarians weighing in, she is doing so much better with the supplement he recommended. For caring, concerned and professional pet care I would highly recommend Burton’s Total Pet! Constance S., Allison Park

I am so grateful and appreciative for all the advise you gave me. I can honestly say you saved Sophie from having more bladder stone surgery or having that vet guilt me into feeding her that Hills Prescription CD which she promptly hurled up every night. Thanks again for all your help! Kim H.

via email

The staff at the Allison Park location is AMAZING! They are friendly, knowledgeable about the products, and our dogs just love them. A trip to Burton’s is always a treat. Linsay L.

on Facebook

I received excellent service from your entire staff. A young man named Kevin was extremely helpful and answers all the questions I had for him. He seemed very knowledgeable and took great pride in his work. Thank you and your entire staff for helping me out. You truly brought a smile to my children’s faces. I look forward to shopping at your store over the coming years. Anthony, North Hills

Burton is the most approachable business owner I have ever met. Just yesterday, he offered to teach me how to clip my parrotlet’s wings! I can’t find that kind of personalized service at any “super store.” Thank you for your incredible standards and service to my community. Elena N., North Hills

We always have a great experience when we come here. They have a massive selection of dog food. Their employees are not only knowledgeable but friendly and helpful. And my dog loves this place-very important. Karen

on Facebook